Our Vision
To be a world-class utility committed to transforming livelihoods.
Our Mission
To provide clean and safe water, dignified sanitation, and related services in a socially responsible, commercially viable, innovative, and environmentally sustainable manner — to the delight of our customers and stakeholders.
Our Core Values
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Teamwork – We work together to achieve shared goals.
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Accountability & Transparency – We uphold integrity, openness, and responsibility in all we do.
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Customer Focus – We place our customers at the heart of our service delivery.
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Innovation & Creativity – We embrace new ideas, technologies, and solutions for better services.
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Inclusivity & Diversity – We value and respect all people in our workforce and community.
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Environmental Stewardship – We are committed to conserving resources and protecting our environment.
Our Mantra
“Together We Can / Pamoja Twaweza”